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Casey, Evans pushed Postal Service watchdog to conduct audit after complaints of mail delays from constituents

Audit found delayed mail and deficiencies with package scanning, truck arrival scanning, property conditions and arrow key controls

Postal Service agreed with audit’s findings, plans to take corrective action by end of March 2023

Philadelphia – Today, U.S. Senator Bob Casey (D-PA) and U.S. Representative Dwight Evans (D-PA-3) released the findings of an audit conducted by the United States Postal Service Office of the Inspector General (OIG) assessing delayed mail for Philadelphia residents. Senator Casey and Representative Evans requested the audit in October 2022 following complaints from residents.

“The results of this audit will come as no surprise to the residents who have been dealing with delayed or missing mail for years,” said Senator Bob Casey. “However, it’s encouraging that this audit includes recommendations to fix these issues and a commitment from USPS to take corrective action by the end of next month. Philadelphians deserve reliable and timely mail service and I’m going to keep fighting on behalf of my constituents until that is the case.”

Rep. Evans said, “I appreciate Senator Casey’s partnership and persistence in our joint effort to improve postal service for Philadelphians. I hope that this audit we requested will result in improvements in the near future, and I want residents and business owners to know that Senator Casey and I will stay on the case.”

The audit found delayed mail and deficiencies with package scanning, truck arrival scanning, arrow key controls, and property conditions at six post offices in Philadelphia and Wilmington, including Logan Station, Germantown Station, and North Philadelphia Station in Philadelphia. The OIG made eight recommendations to Postal Service management, including acquiring enough arrow keys for delivery and implementing proper arrow key inventory procedures, daily sweeps of Post Offices to identify delayed mail, and tracking package and truck arrival scanning procedures. The Postal Service agreed with the OIG’s audit findings and plans to take corrective action by the end of March 2023.